Some rules of thumb to guide your review of messaging going forward.

Consistency is important as the listener will be attuned to some key words and order.

Generally (and there will always be circumstantial exceptions) you can follow these insights:

1. When using a VLM focus on answering the simple question "where am I"  the messaging, in some cases, can end here.  It can also lead to secondary messaging that answers the question in more detail.  Typically avoid using secondary messages with VLM's unless there are NO heading records (with compass directions) that follow.
   
2. For heading records (the messages that respond to compass changes):
   1. First describe.  "reception desk ahead" or "forward to reception desk" adding distances if beneficial "forward, 3 meters, to reception desk".
      
   2. Second provide any "turn"  directions" if beneficial (ie, "turn right for HR, turn left for Administration")  
      Turn directions will expand when the person actually turns (unlocking a new message based on compass direction).  The role of "turn directions" in this case is to indicate other options are available.  These "other options" should be briefly described.  
      
      • Turn directions (when used) should be predictable. We recommend the following order:
        • What is ahead of me
        • What is to my right
        • What is to my left
        • What is behind me
          <this has the least precedence as they probably have a good idea what's behind them as they just came from there!>
   3. Third. Any cautions.  <caution: Rope stanchions>  <caution: irregular steps> <caution: head bump hazard>
      
   4. Forth. Clues.  <floor changes from tile to carpet> <you will hear sound of water fountain> or other ambient or tactile clues available circumstantially.

IN the grouping of the instructions above follow the guiding rule to "say as much as necessary and as little as possible"
<example, you can say "right, HR" instead of "Turn right for human resources" as it's tight, clear and fast.

If possible, keep the EN message very small knowing that you can be as verbose as you want/need in the EN 2 message.

Remember, EN message is intended for both "First and Frequent" visitors.

• the EN 2 message mostly for "First" visitors who could benefit from more detail.
  Example, A first-and-frequent EN message could be "washrooms on left.  shake for more".  For both First and Frequent visitors this is beneficial information.  
  
  For a FIRST visitor the secondary messaging <right, mens, left, womens> or <mens on right, womens on left" is beneficial as the FREQUENT visitor would likely know this already.

This is a guide. there will always be exceptions, common sense will prevail.